Refund policy

At Qudsiyah, we want every sister to feel confident and cared for from the moment she places an order to the moment her items arrive. While we are confident you’ll love your purchase, we understand that sometimes returns may be necessary. Please take a moment to read through our updated policy so your experience remains smooth and clear.

Return Window — 7 Days

You have 7 calendar days from the date your parcel is delivered to request a return.
Requests submitted after 7 days will, unfortunately, not be eligible.

ALL JERSEY KHIMARS ARE NON-REFUNDABLE/EXCHANGEABLE DUE TO HYGIENE PURPOSES

Return Conditions

To approve a return, we kindly require that:

The item is unworn, unused, and unwashed
Original tags, labels, and packaging are fully intact
The product is in the same condition you received it in
Proof of purchase (order confirmation or email invoice) is provided

Items that do not meet these conditions will be declined and returned back to you.

Items Not Eligible for Return

For hygiene, quality, and fairness reasons, we cannot accept returns for:

Sale, discounted, or outlet items
Gift cards
Custom-made or altered items
Items showing signs of fragrance, smoke, stains, or wear
Items missing original tags, protective packaging, or accessories
Returns initiated after the 7-day window

If a sale item arrives faulty, please notify us immediately. Our team will help resolve it appropriately.

How to Request a Return

To begin a return, please reach out to us at:
📧 info@byqudsiyah.com

Once your request is reviewed, we will email instructions on how to proceed.
Please do not send items back without approval these will not be processed.

Return Shipping Costs

Qudsiyah does not provide free return labels.
Return postage is the responsibility of the customer, and original shipping fees are non-refundable.

All returns must be sent with tracked shipping.
We cannot issue refunds for items lost in transit without tracking.

Faulty or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us immediately at:
📧 info@byqudsiyah.com

Include:

Order number
Clear photos of the issue

For verified errors on our part, we will cover postage costs within the UK.

International Customers (Including USA)

Incorrect or Incomplete Shipping Information

If incorrect address details are entered at checkout, Qudsiyah cannot cover reshipment or recovery costs.
Please double-check your address before confirming your order.

USA Customers — Mandatory Contact Details

To ensure smooth customs and carrier processing, all USA-based customers must provide:

A valid email address
A direct phone number

Orders without complete contact information may face delays or be returned by the carrier. Qudsiyah cannot be held responsible for such outcomes or associated charges.

International Wrong Address / Failed Delivery

If an international order is returned to us due to:

Wrong address
Missing customer information
Unclaimed parcel at pickup
Customs refusal

The customer is responsible for:

Reshipment fees
Any carrier or customs charges

Refunds will only be processed once the parcel safely returns to us, minus shipping fees.

Exchanges

We currently do not offer direct exchanges.
If you wish to change your item, please:

Request a return within the 7-day window
Place a new order for the item you prefer

Refund Timeline

Once your return arrives and passes inspection:

Quality check: up to 5 business days
Refund processing: 3–5 business days
Refund is sent to your original payment method

If your return does not pass inspection, our team will contact you via email with further details.

Important Notes

Items damaged through wear, misuse, or improper care (after delivery) cannot be returned.
Any parcel returned without prior approval will be rejected.
Qudsiyah is not liable for lost parcels sent without tracking.

Our customer service team is here to support you with clarity and care.
📧 info@byqudsiyah.com